They care whether or not you have the item they are searching for. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. Trades and Offline Transactions. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. The other buyer was an absolute nightmare! She paid $100* for a reformation dress that she did not get. Not knowing it fraud. I remind myself that not one of these people in Poshmark really knows me personally or at all. Here is my theory. You must log in or register to reply here. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. One buyer from Mercari was super responsive and friendly to fixing the situation. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. Poshmark . Press J to jump to the feed. Buyers like to know youre sincere. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. 2. Fast shipping and buyer protection. I received something from Poshmark that I did not order. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). We were both sent labels, I mailed mine the next day. 3. My advice? The listing will automatically open and your cursor will be dropped into a comment box. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . However, I noticed something odd that could be greatly improved. She recently sent me an offer for her other jacket listed. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. Press J to jump to the feed. Recommended sort takes into account sharing as well as a number of other aspects. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! Here is an example of a case that was denied due to sizing issues. I need poshmark to resend me mailing labels on items that were accidentally sent. Returns not allowed under Poshmark policy. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. The item is different than the stock photo used. They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Take a deep breath (or two or three) and collect yourself. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. You bear all risks associated with any such transactions. Same situation just happened to me too! Select the order with status Case in review. Accidentally sent the wrong item what happens?! Seller sent wrong item Hi. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. So frustrating and why sell the item if you are not going to bother to ship it?? They are trying to get the new users sucked in by giving them the sales. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? Ive only received them lol. I get the feeling that the person who received them decided to keep them. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. I received the wrong item from a seller in the mail yesterday. The seller uses a program to edit the shipping label to a location near your address. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Create an account to follow your favorite communities and start taking part in conversations. I used Paypal. Once payment has been released, all sales are final and no refunds will be provided. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Once you share an item to a specific user, it is automatically added to their Bundle. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. Treat your customer the way you would want to be treated. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? Then you see a charge on your credit card. Per Poshmark policy, items cannot be returned because they dont fit. Now it is day 5 almost 6 and it has not been shipped? Seller posted measurements, but also said measurements were approximate. This doesnt. Please a lot of us depend on this income to survive. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. Do your best to address the case and see it resolved, then move on to making more sales. I never see an add regarding shopping on posh. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Learn More. Either way, make your decision and stick with it so back and forth communication remains consistent. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. Let me know if you have any questions! The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). Showcase all angles of your garment. Before you respond, evaluate the reason for the buyers return request. Arah Cafe,P.O. Do they have a legitimate reason? The policies and systems we have in place to protect you are called Posh Protect. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. I reached out via messaging and haven't gotten a reply. What can do to make sure you are heard and try to win the case? on A message from our SVP of Seller Experience. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. This new sort order is simply not working for many of you. I received the wrong item from a seller in the mail yesterday. ***On Mercari, you can get $10 when you sign up with the code JENMHM. Why not promote posh as a great place to shop?? I communicated that I wanted my item back and take the accidental refund back. She paid $100* for a reformation dress that she did not get. Select the order. Don't have a tape measure? ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. When you receive the item back, check it to make sure its in the same condition as when you sent it. Sucks how dishonest people are. New comments cannot be posted and votes cannot be cast. Select a listing. Go to the Poshmark website, and log into your account. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. Type what you want to say and click send! Examples of seller errors: Sent the wrong size. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Tagged: Poshmark, thrifting & reselling 3. I am so sorry. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. Share tips and tricks, make new PFFs, and banter about. JavaScript is disabled. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Pin it on Pinterest to save for later! Because I believe you deserve to spend more time making money than stressing about it. Introducing Posh Ambassador II: A New PA Level, Poshmark Canada Turns Three, a Report by Poshmark, Poshmark Canada Turns Two, a Report by Poshmark, Poshmark Canada Turns One, a Report by Poshmark. Select My Sales. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Otherwise, all sales are final. The buyer suspects the item is counterfeit. You . For this reason shopping on Poshmark is very hit or miss. I want to know if I will have the opportunity to send the correct item out and receive the wrong one. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. Especially if the buyer is being rude to you. The given measurements dont match the buyers measurements. To report the problem: In the app Go to your Account Tab (@username). I would like to return an item purchased on Poshmark please help with this proce. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. When this feature first came out, a lot of people felt it was pushy. A disturbing experience made me question whether this wildly popular shopping website is really safe. Select My Sales. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. The seller of that item ships the order out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. like when your normally sharing your closet, it automatically refreshes to the next item. Am I in trouble? We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. ; Beside your current address, select Change. There was no alteration or deception in the sale of the dress. Press question mark to learn the rest of the keyboard shortcuts. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, I will be taking my business elsewhere soon. Hello!! @Redbull1985 my closet. I could not seem to find this info on the site anywhere. Opening a case is the ONLY way to do this properly. Ive made over $90,000 selling clothes on Poshmark. If you like all the other items, don't open a case! Create an account to follow your favorite communities and start taking part in conversations. Hi. You may have pictures of the item not shown in the original listing. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. We will continue to improve our search to provide a better experience for shoppers and help sellers get more exposure via sharing and relevance. Another Banana Republic striped blouse. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. PlusPoshmark pays the return shipping costs! One buyer from Mercari was super responsive and friendly to fixing the situation. They said I didn't respond, but I did, with narrative and photos . However, the ones that supply services are at least seeing some growth. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. It's now June 24. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Obviously whatever youre doing to help them must really be working. Thanks for any feedback. No not at all, the candle is sitting on my dining room table Lol. I feel that posh has been banking on new sellers to grow. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. I'm screwed because I was banking on wearing it to a themed party next week. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. ; On the web. Cases typically take 1-2 days to resolve. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. They are even lower at their discount stores. And yes, I guess you could say it is in the buyers . But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Where can I find out whats going on? Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. I listed with Poshmark, and I got * responses with the prospective buyer wanting. Once it arrives, a false claim will be raised to get the item sent back to its seller. Hello Poshmarkers! My sales have recently dropped way off just like they did in Feb when you changed how search was done. You might be wondering: what does this mean? Dont try to lie about it, either. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. The seller said it wasnt hers. Just be patient and try to focus on other aspects of your business in the meantime. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. super nice simple pattern . Same thing happened to me! thanks. Here you'll find everything from Posh Tips to exciting new app updates. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). No. I must've gotten a little confused in the process and sent a size Large instead of the XL. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. Poshmark keeps the money until the item is delivered and accepted by the buyer. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. And follow these tips to avoid cases and these tips to protect yourself in the future. You might know that the reason does not qualify for a return under Poshmark policy. You purchase an item on Poshmark. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. The item was damaged or lost. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. Select Problems/Order Inquiry. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. I asked her again Thursday and once again no reply. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. Ive emailed them asking and their only response is well check in on it. Outcomes are typically return approved, denied, or funds released to both parties. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. Cookie Notice I must've gotten a little confused in the process and sent a size Large instead of the XL. You could also state that you have a video of the condition and packaging the item. I bought a nice coat from a poshmarker in the past. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim It was a bit of a frustrating experience. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Undisclosed wear or damage (no matter how small it is) Wrong items sent. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The buyer can screenshot negative comments and publicize any bad behavior. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Some of the add-ons on this site are powered by. Even more so- she goes in my closet to share my items! 6 Ways to Grow Your Poshmark Reselling Income Faster. We will be monitoring and actioning them, we are here to listen. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. Pepepizzazz. Has this happened to anyone else before? The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. I love the new search field !! First, try not to worry or get too worked up about it. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. Should You Include a Thank-You Note in Every Poshmark Package? Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). If you still have additional photos of the item saved to your phone, submit those to support your case. Once your account is set up, you can start selling things right away. Seems logical to me. We will give you a full refund if your item never ships or does not match the listing description. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. It could go in the buyers favor or the sellers favor. Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. That is when Paypal releases money to seller..so if there is a problem, notify immediately. Still hasn't shipped and still hasn't told me what's going on. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. 3 days from the arrival of your package. Create an account to follow your favorite communities and start taking part in conversations. I should have looked prior to responding and added that stock photo to my comments. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. Hopefully, you were thorough with the photos you originally uploaded to the listing. Click "My purchases." 4. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. So, I package the dress up and get it back in the mail same day. I ordered 3 items this month on Posh. She immediately dropped the case and I was paid out with no delay. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! Let me figure out how to fix this. A Poshmark employee decides the outcome of the case. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks for reading Sometimes the best route is not responding at all. So you should have reported it to Poshmark as soon as you . Fast delivery, full service customer support. 2 1/2 weeks in, they absolutely plummeted. Shop jessie_sousa's closet or find the perfect look from millions of stylists. Then send that video to Poshmark via email with the case reference information. I messaged them over 10 times now. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. The buyer has only a few days to ship the item. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. It's the norm now so go ahead and use it. Cases typically take one to two days to resolve. Hi! A group for anything and everything related to Poshmark! Sent the wrong item. Right?? I must have mixed up the labels. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. All I have as the address that it was sent from. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Click the order for the item (s) you wish to. I did. Reason #3. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. I'm PISSED to say the least. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I want to send the correct one to the buyer but will wait for the return first. Id love to be able to share from this tool. I help women save money and make money in everyday ways to meet their money goals. I did contact Posh to get help and this is where I get confused, Posh claims that when they did their reach out to her- she said the item was never delivered, and they closed my case. This scam usually targets sellers with high-end or designer closets. Sold by shortyx06. TRYING TO GET MORE FOLLOWERS. Posh makes you return EVERYTHING in a bundle sale. I opened a case, they sent the seller a new label to send the correct item. If youre not actually in the wrong, try to avoid apologizing. You can always re-list the item on Poshmark! My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. If the case is approved, the whole bundle must be returned. They tacked on $35000 on top of my real earnings. After all, cases happen to the best of us! Posh Protect does not cover trades or transactions completed off of the Poshmark platform. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. I was just wandering if theyd credit the shipping I paid to get the item in the first place. You in? A few weeks ago I bought a pair of jeans. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. But we have heard your feedback. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. Please, please, please create an option to report/remove inactive sellers. r/poshmark Join 6 days ago I received my 1099k. Did you use the label they sent? For more information, please see our and our Also, they never mention that you can buy new items on posh at a fraction of the tag price. Here's the exact verbiage from Poshmark's return policy: Sales on Poshmark are final. Response: The item was photographed in natural light and accurately reflects the color of the item. Poshmark allows four pictures, but sometimes employees will ask for more. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Also, if youre selling as a business, youll want to keep up a professional image of your business. From what I understand they can pretty much say anything to get a return. Are cases annoying? Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. Dont beat yourself up if you accidentally missed a small stain or hole. Have you changed it back again? I immediately used their online process for indicating that I received the. This Templates item is sold by FlourishTogetherShop. The more you sell, the higher your odds areits as simple as that. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Why? For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. A large following on Poshmark does NOT translate to more sales. Each order is shipped using 1-3 day USPS Priority Mail. Of course they denied my return request. Full refund. Buyers do not care how many followers you have.